Privacy Policy
Protecting your privacy as well as your personal and financial data is one of our top priorities at icmạrkets.com
What Personal Data We Collect and Process
We may collect, use, store, and share various types of your personal data, such as:
- Name, username or similar identifiers, title, date and place of birth, gender, country of residence, and nationality;
- Contact information and billing address, shipping address, email address, and telephone number(s);
- Information stored in various documents or copies thereof, including passports, identity cards, driver’s licenses, as well as proof of address documents such as utility bills, payslips/tax returns for proof of source of funds, and credit checks;
- Your economic profile including assets, income, financial situation/source of funds, employment status, occupation and industry, bank accounts and statements, e-wallets, and credit card details;
- Education, professional background, and/or employment details;
- Contract data: such as details of services and/or products provided;
- Transaction data: reason for opening an account, trading experience, risk appetite, and risk profile;
- Details of payments to and from you, information about products and services you have purchased from us, deposit methods, purpose of transactions with us;
- National identifiers: such as tax identification numbers, country of tax residence;
- Profile data: such as usernames and passwords, purchases or orders you make, transaction and investment history, preferences for certain types of products and services, trading products, interests, survey responses, and feedback;
- Information about you available online, public records, or other open sources;
- Marketing and communications data: such as information from letters, emails, and chats, conversations with us, and your preferences regarding receiving marketing from us and third parties acting on our behalf;
- Technical data: such as IP address, login data, browser type and version, time zone settings and location, browser plug-in types and versions, operating system and platform, and other technologies on devices you use to access our website, mobile apps, and electronic services;
- Usage data: such as information about how you use our website, mobile applications, products, and services.
We collect this information in several ways: through your use of our services and websites, account application forms, demo registration forms, and information provided during ongoing customer service communication. We may also collect this information about you from third parties, such as purchased third-party marketing lists, publicly available sources, social media platforms, referrals, brokers and affiliates, bankers and credit card processors, subscription-based information databases, credit reference agencies, anti-fraud agencies, third-party verification service providers, other financial institutions, registry providers, and other third-party links.
We also process personal data generated in the course of providing you with our services, such as transaction data.
From time to time, we may request other personal data (e.g., through market research, surveys, or special offers). If you choose not to provide the information we require to fulfill a request for a particular product or service, we may be unable to provide you with that product or service.
We also use cookies on our website to ensure our site functions effectively, prevent fraud, maintain security, and support your trading activities. Cookies are small text files sent from our web server to your computer.
We may engage external organizations to help us manage the website and collect and analyze statistical data. These external organizations may install and use their own cookies on our behalf.
Throughout our website, we may link to third-party websites owned and operated by trusted entities to provide you with additional products and services. Those third-party websites may also collect information about you under their own privacy policies. This Privacy Policy applies only to our website and does not cover other websites, including but not limited to those you access through links on our site. We encourage you to review the privacy policy of each website you interact with regarding personal data transfers.
We may record any communications—electronic, telephone, in-person, or otherwise—that we have with you relating to the services we provide or our business relationship. These recordings are our sole property and constitute evidence of communications between us for the purpose of complying with our regulatory obligations. Such telephone conversations may be recorded without prior tone or other notice.
How We Collect and Use Your Personal Data
By registering for the Personal Area, you consent to the processing of your personal data and specifically agree to the collection, systematization, aggregation, storage, modification (updating, alteration), use, anonymization, blocking, deletion, and transfer of such personal data to third parties under the conditions defined in this Privacy Policy.
We may also collect data to better understand your needs and preferences by communicating through Live Chat, conducting short surveys in your Personal Area on our official website, or contacting you by phone. You voluntarily provide this data to us.
We use the data you provide directly when contacting us.
We use your personal data to deliver safe, high-quality services. The personal data you provide helps us verify your contact details and identity. We also use personal data to register your Personal Area, open and configure trading accounts, and issue activation codes and passwords. By providing your contact details, you help us improve our services and promptly notify you of additional services, features, and promotions we may offer.
We may review, store, and delete your personal information, including but not limited to transaction records and correspondence, in accordance with applicable law.
Who We Share Your Personal Data With
We, or the third parties mentioned above, may share personal data with:
- Our external auditors for account auditing purposes, in which case the recipients are bound by confidentiality obligations;
- Our professional advisors (lawyers, consultants, etc.), also under confidentiality obligations;
- Tax authorities, regulators, or law enforcement if legally required;
- Business partners, service providers, or affiliates, as needed to deliver services.
Security and Protection
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorization. Access is limited to employees who need it for legitimate business purposes and are bound by confidentiality obligations.
Cookies
We use cookies to ensure the effective operation of our website, prevent fraud, ensure security, and support your trading activities. External organizations may be engaged to manage cookies and analyze statistics on our behalf.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (e.g., AML regulations). Once data is no longer needed, we securely delete or anonymize it.
Your Rights Regarding Personal Data
Depending on applicable data protection laws, you may have rights to:
- Be informed about how your data is used;
- Request access to your personal data;
- Correct, delete, or restrict the processing of your data;
- Object to processing (including for marketing purposes);
- Withdraw consent at any time.
Failure to provide required information may result in our inability to provide services or may lead to account termination.
Contact Us
It is important that your personal data we hold is accurate and up to date. Please notify us if your information changes during your relationship with us.
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: icmạrketssupport@gmail.com
👤 Data Protection Officer: Mr. Support (Email: icmạrkets.comsupport@gmail.com)
Disclaimer
The information provided on exnẹss.com is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information presented, we make no warranties or representations of any kind, express or implied, regarding its completeness, accuracy, reliability, or availability.
Any reliance you place on such information is therefore strictly at your own risk. We shall not be liable for any loss or damage, including without limitation indirect or consequential loss or damage, arising from the use of, or reliance on, the information provided on this website.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of such external sites. Accessing any third-party websites through links provided on our site is entirely at your own risk.